Privacy policy

1. The data controller

The data controller is AQUA VISTA RENTALS ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., Dimitriou Gounari 227, 16674 Glyfada, Greece, G.E.MI. 180317509000. For any question or request about personal data, you can write to us at contact@lidz.eu.

We have not appointed a data protection officer (DPO); we deal with requests sent to this address directly.

2. Estate agents and agencies

What data we process

• Account data: your first name and surname, mobile number, email address (if you created your account on the web), agency, city, and the areas and alerts you chose.
• Your Apple or Google account, if you linked it: the identifier that Apple or Google sends us and, for Google, the account's email address.
• Your business's invoicing details: its CUI (tax identification number), name, address, Trade Register number and whether it has a valid VAT number, taken from ANAF and VIES.
• Your activity in Lidz: the lidz you take, what you note after calling an owner, your reports and your “We'll call” requests.
• Security data: your sessions, the devices on which you receive alerts, the record of owners' numbers opened (which number, from which account and when) and a fingerprint of your IP address, used to limit sign-in attempts.
• Payments: your plan, the amounts paid and the invoices. Card details stay with Stripe; we have no access to them.
• The waiting list (“Save my spot”), if Lidz has not started in your city yet: your name, phone number, city, agency and, if you signed up on the web, your email address.

Purpose and legal basis

• To provide Lidz to you under the Terms and conditions: your account, lidz, alerts and plan. Legal basis: the performance of the contract with you (Article 6(1)(b) GDPR).
• For invoicing and VAT. Legal basis: compliance with our legal obligations (Article 6(1)(c) GDPR).
• For the security of accounts and of owners' data, and to prevent abuse. Legal basis: our legitimate interest (Article 6(1)(f) GDPR).
• For the waiting list, to let you know, at your request, when Lidz starts in your city. Legal basis: steps taken at your request before entering into a contract (Article 6(1)(b) GDPR).

How long we keep it

• Account data: for as long as you have an account. When you delete it, in Settings › Account, we immediately delete your name, number, email address, areas, alerts, sessions, devices, the link with Apple or Google and your business's invoicing details. Your agency's details remain for as long as the agency still has agents in Lidz.
• Also when you delete your account, your “We'll call” requests that have not yet led to a call are withdrawn, and the owners' numbers and the results of the calls are deleted.
• The lidz you have taken and the record of numbers opened are kept after your account is deleted, without your name, so that an owner's details never reach more than 3 agencies and so that we can answer an owner who asks us who received their number. Of your number, we keep only a cryptographic fingerprint, not the number itself, so that free lidz already used stay used if you come back.
• Sign-in codes and IP address fingerprints are deleted after two days at most.
• Sessions last 30 days at most and end after 7 days of inactivity or when you sign out.
• Invoices: for as long as tax law requires.
• The waiting list: until Lidz starts in your city or until you ask us to remove you from the list.

3. The owners we call

Did we call you about the flat, house or land you are selling? Here you can find out where we got your number, what data we keep and how you can ask us not to call you again.

Where we got your number

From the sale listing you published online, or from an estate agent who asked us to call you about that listing. In the call, we tell you which property it is about.

How the call works

Lidz's AI assistant calls you and tells you from the start who it is and that the call is being recorded. If you do not wish to continue, the assistant ends the call. We only call between 09:00 and 19:50, Romanian time.

What data we process

From the listing: your phone number and the property's details. From the call: the recording, the transcript, the answers about the property and, if you tell us, your first name and street.

Purpose and legal basis

We call you to find out whether you would like an agency's help with the sale and, if so, to put you in touch with agents in your area. The legal basis is our legitimate interest (Article 6(1)(f) GDPR): putting estate agencies in touch with owners who want to sell with their help. We have weighed this interest against your rights; that is why we tell you from the start that you are speaking to an AI assistant and that the call is being recorded, we end the call if you do not wish to continue, and we do not call you again if you ask us not to.

Based on your answers, the call is automatically classified as Hot, Warm or Cold. The classification only decides whether your contact details reach agents and has no legal effect on you.

Who receives the data

Agents in the area see the property's details and the answers from the call, without your number, name or street. Your number, first name and street are given only to the agencies that take on the property, at most 3. If you tell us that you do not want an agency, these details reach no one. If an agent asked us to call you, the answers go to that agent.

Agencies may use the data only to offer you their services for that property and may not pass it on. On request, we tell you which agencies received it and when.

The data is also processed by our providers, only for the services they provide to us; their list is on the Data protection (GDPR) page.

How long we keep it

• Your number, first name, street and the transcript are deleted from Lidz, including from the agencies' app, 90 days after the call.
• A “We'll call” request that did not lead to a call is deleted after 7 days.
• We keep the call recording for as long as we need it or until you ask us to delete it.
• If you ask us not to call you again, we add your number to the list of people we do not call, so that we can respect your request.
• So that we do not call you again at another agent's request, we keep a cryptographic fingerprint of your number, not the number itself.

Your rights

You can ask us at any time not to call you again, for a copy of your data, or to correct or delete it. Write to us at contact@lidz.eu; it is free and you do not need an account. To make sure that the number is yours, we may ask you for proof. All your rights are described on the Data protection (GDPR) page.

4. Visitors to the lidz.eu website

The public pages of lidz.eu set no cookies and use no advertising or tracking software. The fonts are hosted on our own site, not loaded from third parties.

Only if you consent do we count visits to lidz.eu and to the web app with Replit Analytics, the analytics service of Replit, which hosts Lidz. For each page opened, Replit receives the page's address and title, the site you came from, your screen size and your browser's language, and from your IP address and browser it infers your approximate country, your browser and the type of device (legal basis: your consent, Article 6(1)(a) GDPR). You can withdraw your consent at any time in “Cookie settings”, at the bottom of the lidz.eu pages. Details are in the Cookie policy.

If you email us, we use your address and your message to reply to you (legal basis: legitimate interest, Article 6(1)(f) GDPR) and keep them for as long as necessary for that purpose.

5. Changes to this policy

When we change this policy, we also update the date at the top of the page. We tell agents about important changes by email or in Lidz.