Terms and conditions

1. Who we are

Lidz (the lidz.eu website, the web app for agents and the mobile apps) is operated by AQUA VISTA RENTALS ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., a single-member private company incorporated in Greece, with its registered office at Dimitriou Gounari 227, 16674 Glyfada, Greece, registered in the General Commercial Registry (G.E.MI.) under number 180317509000 (“we”).

You can contact us at contact@lidz.eu.

2. Who Lidz is for

Lidz is a service for professionals, namely estate agents and agencies, who use it in the course of their business. Lidz is not intended for consumers.

If you use Lidz on behalf of an agency, you accept these terms for the agency as well and confirm that you are authorised to represent it.

3. How Lidz works

Lidz looks through public listings for owners who are selling their flat, house or land themselves and calls them through an AI assistant. At the start of the call, the assistant introduces itself as Lidz's AI assistant and says that the call is being recorded. If the owner does not wish to continue, the assistant ends the call. We only call between 09:00 and 19:50, Romanian time.

If the owner confirms that they are selling, the property becomes a lidz: agents in the area see the property's details and the answers from the call. After pressing “I'll take it”, an agent receives the owner's phone number and, if the owner gave them to us, their first name and street. The same lidz can be taken by at most 3 agencies. If the owner does not want to work with an agency, the lidz contains no contact details.

With the Premium plan, you can ask us to call the owner of a listing you have found (the “We'll call” feature), up to 5 times a day. After the call, we send you what we have learned.

Lidz is available in the cities you can choose in the app. The list of cities and areas may change.

4. Your account

You create your account with your mobile number, which you confirm with a code. On the web, you also confirm your email address with a code. You can also link an Apple or Google account to your account, to sign in more quickly.

The details in your account must be accurate and your own. Your account is personal: you do not share it with anyone else, and you are responsible for everything done through it. If you suspect that someone else has had access to your account, tell us immediately at contact@lidz.eu.

You can delete your account at any time in Settings › Account.

5. Plans and prices

Prices are in lei, exclude VAT and apply per agent. A lidz is used when you press “I'll take it” and receive the owner's contact details.

6. Payment and invoicing

Plans are paid online by card, through Stripe. You enter your card details directly with Stripe; we have no access to them and do not store them.

We issue invoices only to businesses (for example a PFA, II or SRL), not to private individuals, and send them to you by email. If your business has a valid VAT number in VIES, the invoice is issued without VAT, under the reverse charge, and your business accounts for the VAT. Otherwise, we add the VAT applicable in Greece, of 24%.

Your plan starts as soon as the payment is confirmed and renews automatically every month, on the same day and for the same amount, until you stop the renewal. Before you pay, you see the amount and the renewal date.

You can move from Basic to Premium at any time; you pay only the difference for the days left in the month already paid. A move from Premium to Basic takes effect at the next renewal.

If a payment fails, we try it again. If it fails again, the plan is suspended until you pay; the data in your account is not deleted.

7. Cancellation and refunds

You can stop the renewal at any time in Settings › Subscription. Your plan stays active until the end of the paid month, after which it does not renew and you pay nothing more.

We do not refund part of a month already paid, or unused lidz. If you delete your account, the renewal stops, and the amount paid for the current month is not refunded.

If we have charged an amount through our own mistake, for example twice for the same month, we refund it in full, to the card you paid with.

Because Lidz is a service for professionals, the 14-day right of withdrawal that the law gives consumers does not apply.

If you disagree with a payment, write to us at contact@lidz.eu and we will sort it out together.

8. Owners' data

You receive an owner's phone number, first name and street only to offer them your services for the property they are selling. Therefore:

• you do not pass them on to anyone else, sell them or publish them;
• you do not use them for advertising, for marketing lists or for any other purpose;
• if the owner tells you that they no longer wish to be contacted, you stop contacting them.

From the moment you receive them, you become a controller of this data within the meaning of the GDPR and process it on your own responsibility. In Lidz, the number, first name, street and call transcript are deleted 90 days after our call; you are responsible for any data you note elsewhere.

We keep a record of every number opened: which number, from which account and when. This lets us answer an owner who asks us who received their number.

9. Prohibited uses

When you use Lidz, you may not:

• extract data from Lidz automatically, export it in bulk or resell it;
• share your account with other people or use someone else's account;
• create several accounts to get around the plans' limits or to receive the 5 free lidz more than once;
• contact owners for any purpose other than the sale of their property;
• try to access parts of Lidz that you are not entitled to access, or disrupt the service.

10. Suspension and closure of your account

We may restrict or suspend an account that breaches these terms, in particular the rules on owners' data. We will tell you the reason, and you can reply to us at contact@lidz.eu. If an account is suspended for a breach, the paid plan is not refunded.

You, in turn, can close your account at any time in Settings › Account. What happens to your data is explained in the Privacy policy.

11. Intellectual property

Lidz, including its apps, texts, design and sounds, is protected by copyright. You may use these only to work in Lidz, for as long as you have an account.

The name LIDZ and the Lidz logo are the subject of European Union trade mark applications No 019445925 (word mark) and No 019445927 (figurative mark), filed with EUIPO and pending registration. You may not use them without our written consent.

12. Availability of the service

Lidz is continuously being improved, so its features may change. We do our best to keep Lidz running without interruption, but we cannot guarantee that it will be available at all times.

13. Limitation of liability

The information in a lidz is what the owner said in the call, on the date of the call. We do not guarantee that the property will sell, that the owner will work with you or that nothing has changed in the meantime.

For any loss connected with Lidz, our liability to you is limited to the amount you paid us in the 12 months before the event that caused it. We are not liable for indirect losses, such as lost commissions or lost profits.

These limitations do not apply in the event of intent or gross negligence on our part, or where the law does not allow liability to be limited.

If you use owners' data in breach of these terms or of the law, you are liable for the resulting loss, including towards us.

14. Changes to these terms

We may change these terms. We will tell you about important changes by email or in Lidz at least 30 days before they take effect. If you do not agree with them, you can stop your plan and close your account before that date. The date of the last update appears at the top of the page.

15. Governing law and disputes

These terms are governed by Greek law. We will first try to settle any disagreement amicably, at contact@lidz.eu. If we cannot, the courts of Athens, Greece, have jurisdiction.

These terms are drawn up in Romanian; this English version is a translation. If the two versions differ, the Romanian version prevails.

16. Contact

For questions about these terms, you can write to us at contact@lidz.eu. AQUA VISTA RENTALS ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., Dimitriou Gounari 227, 16674 Glyfada, Greece, G.E.MI. 180317509000.